Dedicated 24/7 support for your guests
Communicating with guests and responding to queries takes time. That’s why we take the hassle away from hosts and liaise directly with them. What's more, our guest communication team is available 24 hours a day, 7 days a week.
Expert listing optimization awaits
Dive into the world of standout property listings with Staymo. With years of insights from interacting with guests and guiding hosts, we’re always ahead of the curve, spotting emerging trends to keep your listing a traveler’s top pick.
Pro photography for your listing
We believe that having the right photography in place can really elevate your listing therefore, we offer all our hosts a professional photoshoot at no extra cost. Using professional photos to showcase your property allows you to charge a higher nightly rate and can increase your earnings by up to 20%.
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Elevate your guest communication rating
We've earned impressive ratings on Trustpilot, and it's for a good reason - Our guest communication experts are trained to promptly assist your guests while keeping a high standard of service.
We’re bilingual
Our team is able to speak to guests in a number of different languages which certainly comes in handy when dealing with international bookings or enquiries.
Ready to start hosting?
Get a quick, free estimate of your property’s potential earnings with Staymo. Then book a call with our team to discuss next steps.
3 reasons to choose Staymo
Optimise your Airbnb listing
We secure 35% more bookings by expertly marketing your listings on multiple property channels, including Airbnb, Booking.com and many more.
Full property management services
Optimize your rental income with our professional short-let management team. We handle everything and offer a tailored service for hosts of all experience levels and circumstances. Listing on Airbnb, Booking.com and more
Tips for effective guest communication
Managing guest queries
Managing guest queries is crucial for hosting a short-term rental property. However, addressing multiple questions or providing extensive support can be time-consuming. Here are some tips on how you can communicate with your guests more efficiently…
Create a house manual that answers FAQ
An easy way to reduce the number of repetitive questions from guests is to create a house manual. This would ideally include information such as house rules, wifi name and password, instructions on how to utilise appliances (eg. washing machine, dishwasher, etc.), a list of useful telephone numbers (eg. pharmacist, takeaway restaurant, etc.) or a list of supermarkets and shops nearby. The more information you provide to your guests, the less likely they will need to contact you for additional details.
Send automated messages
Staying in touch with your guests helps to give a good impression and increases the likelihood of your guests leaving a positive review. If you're short on time or frequently find yourself sending similar responses, consider using Airbnb's 'scheduled messages tool' to send automated messages. This feature enables you to create message templates and automatically send them based on guest actions like booking, check-in, or check-out. You can even use it to send helpful messages during their stay or provide information about local attractions and amenities.
Partner with us
Delegate the responsibility of guest communication to us and enjoy a stress-free property rental experience. Our team is available 24/7 to handle inquiries, manage bookings, and vet guests, allowing you to relax knowing everything is being taken care of.
Ready to get started?
Get a free estimate and then schedule a call with our team for the next steps.